Mumbai’s Best Food Delivery App
It’s all about apps these days. From news to shopping everything is on apps and food has become the buzzword for techies. The tech start up space has gone berserk over food. We love food delivery apps in particular, we very regularly use some of them. They are an easy and efficient way to order without having to explain things over a phone and the biggest benefit are the multiple and convenient payments options– cash, card, net banking or e-wallets.
We decided to test 6 popular food delivery apps that operate in Mumbai. Our judgments are based on, the ease of use and efficiency of the app, unique features, aesthetics and design of the app and of course, customer service and feedback.
- TinyOwl - 8/108/10
- Zomato Order - 7/107/10
- Faasos - 6.5/106.5/10
- Swiggy - 6/106/10
- FoodPanda - 6/106/10
- Box8 - 5/105/10
So which one should take space on your precious phone memory? We opted for TinyOwl over the other apps, because they have paid attention to small details and design aesthetics are spot on. It was a close call between Zomato Order and Faasos, the business model for both the apps are different but going just by user experience we’d place Zomato Order at second place and Faasos at third. Faasos has a clean design, detailed menus and great service time, it also has an advantage that the app is an extension of their own food business. Zomato Order on the other hand is an extension of Zomato, which guarantees a comprehensive list of restaurants compared to Faasos where there is only so much you can choose from. We have ranked FoodPanda and Swiggy, both, at number 4 because while both the apps have features unique to them, they still have a lot to do when it comes to integrating better design and efficiency. Box8 which has a similar model as Faasos, comes in last. The app has a lot of potential but they haven’t tapped into it and the app lacks good design and hence comes in at fifth place.
TinyOwl is divided into Dishes and Restaurants. The Dishes section is a novelty feature for TinyOwl which replaces deals and promotions (they also run other promo code based activities) with ready made meal combos. This is a simplified one-step process for ordering a meal. For a young start up they have an impressive number of restaurants listed. On placing an order ther app prompts that order has been taken, while a confirmation SMS and email is also sent. The app also informs you of time of delivery which gets updated once the order is confirmed; 40 minutes in our case.
Once the order is placed and delivery time confirmed a pictorial depiction of the status of the food – Order confirmation, Prepared and Dispatched – is part of the Orders Status tab. They soon intend to make this feature real time. The app prompts you to check whether the order has been delivered or not. If it is not, they follow up for you and update you accordingly. They also have a customer care team which if needed will call you check with you.
The wraps and rolls food delivery service, Faasos has expanded their portfolio with everything from Parathas to Curd Rice on the app. The price points are affordable, with good portion size. The menu interestingly changes according to location depending on their partners. The design is clean and easy on the eye with segregated meal options, all day breakfast, desserts, dinner, etc, which open up in a list view. If you wish to know more about the dish, click open to a new screen and place the order there. This is unique to any of the food ordering apps. Faasos does not have net banking on the app but other payment facilities are fully functional and efficient.
While we received a SMS for confirmation and order details, the confirmation email from payment gateway partner reached us almost 12 hours after the order was placed and received. The app gives you an estimate time of delivery which was 30 minutes and was duly received dot on time. Similar to TinyOwl, it prompts you to inform them of whether the delivery is made or not along with a 3-step tracking – Order Placed, Cooked and Off to You.
We used Zomato and Zomato Order both. Zomato Order follows the standards of Zomato’s design guidelines, it is clean, straightforward and better optimized for ordering as compared to Zomato. Every order is followed by two SMS, one accepting the order and the second confirming the order. Users can also add delivery instructions to the order. There is a Favorite Orders category, although how does one favorite a previous order is not clear. Delivery time for a restaurant is mentioned on the restaurant description, but no other intimation is provided. They do ask you to rate your order post the delivery. The app’s netbanking and card payment facilities are dependent on the restaurant.
The order feature on Zomato is not as smooth as Zomato Order. For the moment it seems like a value-add to the current app, although the two apps are synced with user details. The app has no mechanism to check up on your order if it is delayed but it does prompt you to rate the restaurant and ordering experience.
The app clearly mentions the number of restaurants open and serving in the area. One of the things that stood out is the option to select a replacement dish if the dish that you’ve ordered in not available. Another unique feature is the Group Order, where you can invite friends to join in add their meal preferences from a restaurant. You can also opt between delivery and pick up of the meal. Aesthetically, there is a lot to be desired from the app. We don’t think orange and green is a great combination of colors even if it is striking. After placing the order there are 2 SMS and an email confirming the order. The second SMS mentions the contact details of the restaurant and estimated time of delivery which was 70 minutes. Thankfully the delivery was made within 30 minutes. A crucial feature of the app, its Live Chat alongwith customer care numbers are buried in the FAQs section.
Latest in Mumbai’s food delivery space is Swiggy. They have both web-based and app platforms to order food. The app lists restaurants according to the time it will take for them to deliver. The app is utilitarian and there is a great scope for improvement when it comes to its design. Once the order is confirmed by the app it is followed up with a verification call especially for cash-on-delivery option. User then gets a SMS with the details of the delivery man. Swiggy have their own delivery personnel, giving them the advantage of real time tracking.
Box 8 is the other startup QSR chain with an app. As a format of the food chain is all about customization, there is a detailed customization options on the app as well. The overall design is rudimentary with no striking feature. Infact the app looks extremely dated, more like an initial beta rather than a final app. Orders are acknowledged with a SMS. Box8 has full control over the production and delivery of the order; allowing them to inform the user once the order is dispatched via an SMS including the delivery man’s name and number. The delivery was made within 35 minutes. The app does offer a tracking process but it does not update itself neither is it real time. Box8’s online payment options also need an upgrade.
We also tried Scootsy, a fresh out of the oven hyper local delivery app which delivers food amongst a host of other things. While we were not able to order food from Scootsy, we did try ordering packaged food but gave up after 3 attempts. Every time the app would give a pre selected time slot and then say that particular slot was not available. After changing the time slot a few ties, we got the same message.
Which are your favourite food ordering apps? Let us know in the comments below!